Refund policy

At Directdrop, customer satisfaction is our top priority. While we ensure every product is carefully packed and shipped, we understand that issues can occasionally arise during transit. Please review our return and exchange policy below before making a purchase.

✅ Eligibility for Returns & Exchanges

We only accept returns or exchanges under the following conditions:

Damaged Product During Transit: If your product arrives damaged, we require clear image or video proof of the damage at the time of unboxing.

Tampered or Opened Package Before Delivery: If the product packaging appears opened or tampered before it reaches you, please provide photo/video evidence taken during the unpacking process.

📸 Important: Please record a video while unboxing your package. This helps us process your return faster and ensures authenticity.

❌ Non-Returnable Cases

Products damaged due to mishandling after delivery

Requests made without any visual proof

Minor size/color variations due to lighting or screen display

Buyer’s remorse or change of mind

🔄 Exchange Process

If your return is approved, we will initiate an exchange for the same item or, if the item is unavailable, offer store credit or a refund as per your preference.

📩 How to Request a Return or Exchange

Email us at support@directdrop.store within 48 hours of receiving the product.

Include your order number, a brief description of the issue, and image/video proof.

Our support team will guide you through the next steps.

Note: All claims will be carefully verified before approval. We reserve the right to reject any claim that does not meet our policy terms.

Thank you for shopping with Directdrop™ – Where quality meets trust.